ARNELA KARAT COACHING, coaching za osebni in poslovni razvoj, poslovno svetovanje Arnela Karat, s.p. (hereinafter referred to as "Arnela Karat s.p.") respects your privacy and is committed to protecting it in accordance with the regulations established by the state, as explained in this privacy policy (hereinafter referred to as the "Privacy Policy"). The purpose of this Privacy Policy is to provide you with information about the purposes for which Arnela Karat s.p. collects personal data, the types and processing terms of the data, data protection, as well as to inform you about your rights and obligations.

This Privacy Policy applies to every individual whose personal data is processed by Arnela Karat s.p. and it applies to the processing of personal data regardless of the form in which you or any other individual has provided the personal data.

Identity and contact information of ARNELA KARAT COACHING, coaching za osebni in poslovni razvoj, poslovno svetovanje Arnela Karat, s.p.: Arnela Karat, Registration Number 9631747000, email address for communication: support@arnelakarat.com

What information do we collect?

Arnela Karat s.p. only requests information from you that is reasonably necessary to provide you with services and ensure an excellent user experience.

When making a payment and registering for coaching sessions, you are required to provide your name, contact information, and payment information.

Similarly, you provide information when filling out pre-work questionnaires, forms available on our website or on social media platforms, contacting us via email, social networks, or using contact forms, responding to surveys, providing feedback in written or video format, or participating in our organized coaching sessions.

Session recordings may be created with your explicit consent for quality and reference purposes.

Third parties may also automatically collect your data. Some of the tools embedded on our website are provided by third parties. For example, email marketing tools to receive our newsletters or video conferencing services. Note that these companies may also use technologies to collect data about you from their websites as well as from the internet. The collection and use of your data by these third parties are governed by their respective privacy policies, which are indicated on their websites. We do not disclose your data to these service providers without your permission.

How do we use the obtained personal data?

We collect and use the aforementioned data to ensure effective and personalized use of our website, information, and services, aiming to provide you with an excellent user experience. We may use your data to:

• Provide services to you

• Personalize and improve your experience related to the use of our website or services, including resolving technical issues and maintaining your preferences

• Develop new products and services, including session recordings where you may be visible and audible

• Inform you about changes to our website, including this privacy policy, and our use of social media platforms

• Fulfill our obligations and defend our rights based on the agreement between you and us

• Communicate with you regarding the services you have chosen, including via email, notifications, phone calls, text messages, or other means

• Process payments for our services, prepare invoices, and fulfill any agreement between you and us, providing you with the requested services

• For other purposes to which you have agreed or as required by law

We provide effective customer support. If you choose to contact us via email, we may retain the content of your email message along with the email address and our responses.

We may use your personal data for direct marketing purposes to:

• Provide you with additional information about current topics, our services, and products by sending direct marketing emails and newsletters

• Create and deliver advertisements on various social media platforms or websites you use

You can unsubscribe from receiving Arnela Karat s.p. newsletters and direct marketing emails at any time. Each email message includes an "Unsubscribe" or "Unsubscribe from Newsletters" link. If you are unable to unsubscribe from newsletters and direct marketing emails, please send an email to support@arnelakarat.com.

We may disclose your information to third parties to comply with legal requirements, cooperate with regulatory authorities, help prevent criminal activities, and protect our, your, and others' legitimate rights.

How do we protect personal data?

We employ various technical and organizational security measures to protect your personal data. Your personal data is accessible to a limited number of individuals, specifically authorized personnel such as our accounting service provider.

We are committed to maintaining the confidentiality of your email address. We do not sell or disclose your email address to third parties.

Email is not recognized as a secure form of communication, so the responsibility for the content shared through email lies solely with you. Never send your credit card information or other confidential information via email.

How long do we retain personal data?

We retain your personal data for as long as necessary for the purposes of data collection and as allowed or required by legal requirements.

Your rights regarding your personal data

If you are a data subject under the EU's General Data Protection Regulation (GDPR) (for example, if you are an EU citizen and provide us with your personal data), you have the following rights regarding your personal data:

• Right to access information: You have the right to receive information about why and how your personal data is processed. You have the right to obtain, free of charge, a copy of your personal data in a widely used electronic format that is available to us.

• Right to rectification: You have the right to have inaccurate or incomplete personal data corrected or supplemented without undue delay.

• Right to be forgotten: You have the right to withdraw your consent to the processing of your personal data and request the erasure of your personal data without undue delay, once the data is no longer necessary to provide the requested services or comply with legal requirements.

• Right to restriction of processing: You have the right to request the restriction of the processing of your personal data if you contest its accuracy, the processing is unlawful, or you require the data to establish, exercise, or defend legal claims.

• Right to object: You have the right to object to the processing of your data at any time, unless there are compelling legitimate grounds for the processing that override your interests, rights, and freedoms.

You can unsubscribe from receiving Arnela Karat s.p. newsletters and direct marketing emails at any time. Each email sent includes an "Unsubscribe" or "Unsubscribe from newsletters" link. If you are unable to unsubscribe from newsletters and direct marketing emails, please send an email to support@arnelakarat.com.

Changes to the Privacy Policy

It is our obligation to publish any changes to our privacy policy on this page. If we make any changes to how we process user personal information, we will notify you via email to the email address provided by you and publish the information on the website. The date when the privacy policy was last reviewed is indicated at the beginning of the page. You are responsible for ensuring that we have an up-to-date, active, and deliverable email address.

It is your responsibility to periodically visit our website to review the published privacy policy for any changes.

If you have any questions about the processing of your personal data, please email us at support@arnelakarat.com.

Information in this document was reviewed and updated: 9/9/2025